How can we help?
Choose a topic below to see an answer, or start a chat with our team.
Common queries
Where is my order?
Orders are dispatched within 7 working days. Once your order ships you will receive a tracking email. If it has been longer than 7 working days, chat to us with your order number.
How do I track my delivery?
Use the tracking link in your dispatch email. If you cannot find it, chat to us with your order number and we will send it again.
My order is wrong, damaged or missing items
We are sorry about that. Chat to us with your order number and a photo if you can, and we will put it right.
How do I return or exchange an item?
Chat to us with your order number and the item you would like to return, and we will guide you through the next steps.
Can I change or cancel my order?
If your order has not been dispatched yet we can usually change or cancel it. Chat to us as soon as possible with your order number.
I have a question about a product
Ask us about fragrances, sizes or availability and we will be happy to help.
Find us
My Scents
Unit 10 Hulme Court
Commercial Road
Darwen
BB3 0FE