Contact information

We're here to help with your orders, deliveries, returns and product questions. The quickest way to reach us is through our online chat.

Chat with us

Use the chat button at the bottom of any page on our website to message our team directly. Please include your order number if your question is about an existing order, so we can help you faster.

We aim to reply to all messages within 1 working day. Messages sent outside our working hours will be answered when we are next open.

What to include in your message

Your order number (for example, #1001)
The name and email address used on the order
A photo, if your item is damaged or incorrect

Help page

Many common questions are answered on our Help & Contact Us page, including delivery times, tracking, returns and changing an order.

Our address

My Scents
Unit 10 Hulme Court
Commercial Road
Darwen
BB3 0FE

Please note this is not a returns address. Do not send items back to us until we have confirmed your return through chat.

Contact information